Shipping policy

Last updated: May 5, 2026

At NOCHI, we want every order to be clear, reliable, and easy to track. This Shipping Policy explains where we ship, how long delivery takes, and what to expect after placing an order.

Shipping Availability

We currently ship worldwide.

Orders can be placed from international locations, subject to carrier availability, customs regulations, and local delivery restrictions.

Delivery Time

Our estimated total delivery time is 4–8 business days.

This includes both order handling and shipping transit time.

Order handling time: 1 - 3 business day
Shipping transit time: 3–  5 business days
Total estimated delivery time: 4–8 business days

Business days are Monday to Friday, excluding weekends and public holidays.

During peak periods, holidays, or carrier disruptions, delivery may take slightly longer.

Order Cut-Off Time

Our daily order cut-off time is 12:00 AM London time.

Orders placed after the cut-off time may be processed on the next business day.

Shipping Methods

We work with trusted local and international shipping partners. Depending on the destination country, orders may be delivered by carriers such as:

Royal Mail
Evri
DHL
International courier partners
Local postal or delivery services

All orders include tracking where available.

Shipping Costs

We offer free shipping on all UK orders.

For international orders, shipping costs may vary depending on the delivery destination and selected shipping method.

Any applicable shipping costs will be clearly shown at checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

You can use this tracking number to follow your order during transit.

If you experience any issues with tracking, please contact our support team.

Shipping Delays

While we aim to deliver every order within the estimated delivery window, delays may occur due to circumstances outside our control, including:

Severe weather conditions
Carrier disruptions
Customs processing
High seasonal demand
Incorrect or incomplete address details
Local delivery restrictions

If there is a significant delay with your order, we will do our best to assist you and provide an appropriate resolution.

Shipping Address

Please make sure your shipping details are correct before completing your order.

We are not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If an address change is requested after dispatch, we cannot guarantee that the carrier will be able to update the delivery address.

Additional carrier fees may apply, and these costs are the responsibility of the customer.

Lost or Missing Packages

If your order is marked as delivered but you have not received it, please first:

Check with neighbours or building reception
Check any safe places around the delivery address
Wait 24 hours, as some carriers may mark orders as delivered slightly early

If the package is still missing, please contact the carrier and request an investigation.

You must contact us within 7 days of the delivery status being marked as delivered.

If the package is confirmed lost by the carrier, we will provide a suitable resolution.

Returned to Sender

If a package is returned to sender due to an incorrect address, failed delivery attempt, or refusal of delivery, we can arrange a reshipment where possible.

Reshipping costs are the responsibility of the customer.

Damaged Items

If your item arrives damaged, please contact us as soon as possible.

To help us resolve the issue, please include:

Your order number
Clear photos of the damaged item
Clear photos of the packaging

If the damage is confirmed, we will arrange a suitable resolution at no extra cost.

Multiple Item Orders

Orders containing multiple items may be shipped separately.

This may happen when items are fulfilled from different locations or when separate shipping helps deliver your order faster.

You may receive separate tracking numbers for different items in the same order.

Import Duties, Taxes & Customs

For international orders, import duties, taxes, customs fees, or local charges may apply depending on the destination country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Any applicable import duties, taxes, or customs fees are the responsibility of the customer.

NOCHI is not responsible for delays caused by customs processing or local import regulations.

Failed Delivery Attempts

If a carrier attempts delivery and the package cannot be delivered, the carrier may hold the package for collection or return it to sender.

It is the customer’s responsibility to follow tracking updates and collect or receive the package within the carrier’s allowed timeframe.

Returns & Exchanges

For information about returns, refunds, and exchanges, please refer to our Return & Refund Policy.

Contact

At NOCHI, we are committed to providing clear and reliable service.

If you have any questions about your order or shipping, please contact us:

Email: info@nochi.co.uk
Phone: +971 58 631 1927

BUSINESS INFORMATION

NOCHI.co.uk 
Operated by Roberts E-commerce

Brikstraat 28
1503 BK Zaandam
North Holland
Netherlands

Trade Number: 80355730