Refund policy

Last updated: April 7, 2026

At NOCHI, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

🔁 Returns

We accept returns for both defective and non-defective items within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All original tags and packaging must be included

We reserve the right to refuse returns that do not meet these conditions.

📦 Return Shipping

  • Return shipping costs are the responsibility of the customer
  • We do not provide return labels
  • We recommend using a trackable shipping method

If the issue is caused by us (e.g. defective, damaged, or incorrect items), we will cover return shipping costs.

💰 Refunds

Once your return is received and inspected, your refund will be processed.

  • Processing time: up to 10 business days
  • Refund method: Refunds are issued to the original payment method in the customer’s local currency.

Please note:

  • Original shipping costs are non-refundable
  • No restocking fees apply

❌ Cancellation Policy

  • Orders are processed within 1–3 business days
  • Cancellation requests must be made within 2 hours

After an order has entered processing or shipping:

  • Cancellation may no longer be possible
  • The order can be returned after delivery

Refunds for cancelled orders are issued within 2 business days.

📦 Inspection Upon Delivery

Please check your order upon arrival:

  • Inspect the package for damage
  • Confirm the product matches your order

If your order is damaged or incorrect:

  • Contact us as soon as possible

⚠️ Defective, Damaged, or Incorrect Items

If there is an issue with your order:

  • Contact us within 3 days of delivery
  • Provide photo evidence

If approved, we will offer:

  • A replacement, or
  • A full refund

🚫 Non-Eligible Returns

We do not accept returns for:

  • Minor colour differences due to screen settings
  • Incorrect shipping details provided by the customer

Returns will not be accepted if:

  • Items have been used or worn
  • Items are missing original packaging or tags
  • The return request is made after 30 days

🔄 Return Procedure

  • All returns must be approved before being sent back
  • Once approved, we will provide the return address

After inspection:

  • Refunds are processed within 10 business days

📌 Return requests must be made within 30 days of delivery

🔁 Exchange Policy

We offer exchanges under the following conditions:

  • Contact us within 30 days of delivery
  • Item must be unused and in original condition

After approval:

  • Replacement items are shipped within 3 business days

📌 Return shipping costs are the customer’s responsibility

⚖️ Consumer Rights

Nothing in this policy affects your statutory rights under UK law, including:

  • Consumer Rights Act 2015
  • Consumer Contracts Regulations 2013

📧 Contact

If you have any questions:

📧 info@nochi.co.uk

📞 +971 58 631 1927

BUSINESS INFORMATION

NOCHI.co.uk 
Operated by Roberts E-commerce

Brikstraat 28
1503 BK Zaandam
North Holland
Netherlands

Trade Number: 80355730